Delivery and returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging and with all accessories if applicable. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@skinletics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once the return has been processed, you will receive an email confirming your refund or replacement. We advise that it can take up to 14 working days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. All refunds are to the original payment method.
All items are inspected on return and if an item is returned to us damaged, used, in an unsuitable condition, or not as stated in the return request, we will be unable to give you a refund and we may have to send it back to you.Please note that we are unable to refund any delivery or postage costs incurred.